At Ellebeautytecharabia.com, we are committed to delivering a seamless and efficient shopping experience. Here’s all you need to know about our shipping policy:
Order Processing:
We strive to process all orders promptly. Once your order is received and payment is verified, it will be processed for shipping within 2-3 business days.
Shipping Options:
We offer various shipping options to cater to your needs. During the checkout process, you can select the shipping method that suits you best.
Shipping Times:
Shipping times may vary depending on your location and the selected shipping method. Domestic orders typically arrive within 2-3 business days, while international orders may take 2-3 business days to reach their destination.
Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email, allowing you to monitor the delivery status of your package.
Shipping Costs:
Shipping costs will be calculated during the checkout process based on your location and the chosen shipping method.
Returns Policy:
We want you to be completely satisfied with your purchase from R’NEW. If for any reason you are not happy with your order, our returns policy ensures a smooth and hassle-free process:
Eligibility:
To be eligible for a return, the item must be in its original condition, unopened, and unused. Returns must be initiated within 3 days from the delivery.
Return Process:
To initiate a return, please contact our customer support team at returns@ellebeautytecharabia.com with your order details and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if eligible.
Return Shipping:
The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds:
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to the original payment method upto 15 business days.
